Frequently Asked Questions
How do I schedule an initial consultation?
You can schedule an initial consultation by calling or filling out the Talk to Us form on our website. Our team will get in touch with you to arrange a convenient time and date for your appointment.
Is the initial consultation free?
Yes, the initial consultation is free of charge. This meeting allows us to understand your needs, preferences, and budget so that we can provide you with the best possible service.
What should I bring to the initial online consultation?
It’s helpful to bring any relevant measurements, photos, or design ideas that you have for your space. This will help our team to better understand your vision and create a customized solution for your needs.
How many color and styles do you offer?
We offer an extensive selection of over 50+ colors and styles to choose from. Our experienced designers will work with you to find the perfect combination that complements your space and personal taste.
How long does the design process take?
The design process usually takes between 3-4 business days, depending on the complexity of your project. Our team will work with you to develop a design that meets your needs and preferences.
Will I receive a quote for my project?
Yes, after the design is finalized, we will provide you with a detailed quote that includes pricing for materials, labor, and any additional services required for your project.
How soon will I get a quote after finalizing the design?
Can I make changes to the design after it's finalized?
We understand that your needs and preferences may evolve during the project. If you would like to make changes to the design, please let us know as soon as possible so we can accommodate your request and adjust the quote accordingly.
How long does it take to manufacture my cabinets & doors?
Manufacturing times can vary depending on the size and complexity of your project, as well as our current workload. Generally, it takes between 2-4 weeks to complete the manufacturing process.
What are your cabinet made of?
The cabinets are crafted using top-grade Canadian-made 5/8″ thick melamine
What are your cabinet doors made of?
Our cabinet doors are primarily made of MDF (Medium Density Fiberboard) or solid wood, depending on your selected preference and design. Both materials have their own advantages, and our team can help you choose the best option for your project based on your needs and budget.
How long does it take to fabricate stone for countertops and backsplashes?
The fabrication process for stone countertops and backsplashes typically takes between 1-5 business days, depending on the complexity of the project and our current workload. This time frame includes selecting the stone, cutting, polishing, and finishing the edges.
How long does the installation process take?
The installation process typically takes between 1-5 business days, depending on the size and complexity of your project. Our professional installers will ensure that your cabinets are installed correctly and securely.
Do you clean the cabinets, doors and stone after installation?
Yes, our installation team will clean the products after installation to ensure they are free from dust, debris, and fingerprints. We want to make sure your new products look their best and are ready for use when we complete the project.
What areas do you serve?
We serve customers in the Greater Toronto Area (GTA), including Toronto, Durham region( Pickering, ajax, Whitby, Oshawa), Mississauga, Brampton, Markham, Vaughan, and surrounding areas
Do you provide a warranty for your cabinets, doors & stones?
Yes, we provide a warranty for our cabinets. Please ask our team for more information on the specific terms and conditions of our warranty.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including cash, e-transfer and cheque. Please let us know which method you prefer when finalizing your project details.
When do I make payments for my project?
We have a 3-step payment process for your convenience:
- 50% as an advance payment at the time of signing the contract.
- The remaining 50% is due upon delivery of the products.
- The installation fee is payable upon completion of the project.
This payment structure ensures a smooth and transparent process for both our clients and our team. If you have any questions about our payment schedule, please feel free to contact us.
